Call Center Agent

We are looking for customer service representatives (call center) with exceptional communication skills and a passion for helping others. You will be the voice interface of our company and the first person responsible for delivering an outstanding support experience and responding to customer inquiries and resolving their issues efficiently and professionally.

• Education: High school diploma at minimum (Diploma or Bachelor’s preferred). Experience: Previous experience [e.g., 1 or 2 years] in call center or customer service (experience in the same field within the UAE is an added advantage). Language skills: Full proficiency in Arabic and English (spoken and written) with fluency and correct pronunciation. Communication skills: Polite speaking style, strong persuasion skills, self-control, and intelligent handling of angry customers. Technical skills: Fast typing and good knowledge of computers, Word and Excel programs, and customer service systems. Flexibility: Ability to work rotating shifts (morning/evening) and weekends as needed.
• • Call handling: Answer incoming calls from customers in a professional, friendly, and timely manner. • Problem solving: Listen carefully to customers’ complaints and provide quick and accurate solutions. • Providing information: Provide complete and correct information about the company’s services, products, and available offers. • Data entry: Record and update call details and customer data accurately in the company system (CRM). • Follow-up: Follow up on pending customer requests with the relevant departments to ensure the complaint is successfully closed.

• • Competitive monthly salary + commission or incentive system based on overall performance (KPIs). • Comprehensive health insurance and an annual flight ticket (in accordance with UAE labor law). • Intensive training and continuous professional development for communication and customer service skills.